- About Shipping -

I want to change the delivery address?

If you change your address before your package is shipped, please contact us usingthe inquiry formand state your desired address.

However, once a tracking number has been assigned to the package, it cannot be modified before it is shipped. In that case, after receiving the notification that the product has been shipped (shipping completion email), please contact the shipping company directly yourself to make the changes.

*If the package arrives in the morning, it may arrive before the scheduled time, so there is no guarantee it will arrive.
*If you are in a hurry, please contact the shipping company directly.
*If you need to have your parcel forwarded to another jurisdiction, an additional fee (cash on delivery) will be charged. The fee varies depending on the distance, so please inquire with the delivery company.

Can I provide gift wrapping?

It's possible. On the cart screen when purchasing a product, Please check "I would like earth-friendly wrapping (wrapping made of recycled paper)". (There is a fee)
It cannot be added after the order is confirmed.

How long will it take to receive my order?

It depends on the work. For regular sales works, it will be shipped within 3 business days, and for pre-order sales works, please be sure to check the individual work pages and the order confirmation email. Please note that each order will be shipped once. Works with later scheduled shipping dates will be shipped together.

How much is shipping fee?

Shipping fee is different for each country.
For details, please see our shipping policy.

- About ordering -

I want to cancel my order

We cannot accept cancellations, changes, exchanges, or returns due to customer convenience after the product order has been confirmed. Please check before placing your order.

I want to change my payment method

Once an order has been confirmed, it is not possible to change the order details or payment method. Please be sure to check before confirming your order.

Payment can be made by credit card, PayPal, Google Pay, or Shop Pay.

*Credit cards accepted are VISA, MasterCard, JCB, and American Express. (Only lump-sum payments are accepted.)
*Currently, ShopPay only accepts VISA, MasterCard, and American Express.

I want to check my order history

You can check your order history from My Page. Or, check the order completion email and the shipping completion email. Please note that we do not include a delivery note with the product shipment.

- About accounts -

I want to change my account information

You can change your delivery address and name from My Page. You can also change your email address by contacting us or from My Page on the app.

I accidentally created multiple accounts and want to merge them

We do not allow the merging of accounts. In principle, creating multiple accounts is prohibited in our store.

I want to delete my account

Please tap "Apply for cancellation" from your My Page in the app. If you have not downloaded the app, please contact us here to request deletion and include the email address registered to your account.

- Others -

No reply to inquiry

If you contact us through the inquiry form, we will reply within 1-2 business days.

If you have made an inquiry but have not received a reply, please contact us again.

Customer Support:Contact us hereBusiness hours: 10:00~18:00 (excluding weekends and holidays)

I want a receipt

If you require a receipt, please contact us via the inquiry form stating that you would like a receipt.
We will send you the receipt as a PDF attachment in our reply.